Privacy Policy

1. Introduction

At Craffo ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Crisp Plugins ("Plugins").

By using our Plugins, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Plugins.

2. Information We Collect

2.1 Information You Provide

When you use our Plugins, we may collect the following information:

• Crisp.chat account credentials and API keys (encrypted and securely stored)
• Configuration settings and preferences for Plugin functionality
• Support requests and communications with our team

2.2 Automatically Collected Information

Our Plugins may automatically collect certain information, including:

• Usage data and analytics (feature usage, performance metrics)
• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Error reports and diagnostic information

2.3 Information from Crisp.chat

Our Plugins integrate with Crisp.chat and may access information provided by the Crisp.chat API, including conversation data, customer information, and account settings, solely for the purpose of providing Plugin functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our Plugins
• Functionality: To enable Plugin features and integration with Crisp.chat
• Customer Support: To respond to your inquiries and provide technical support
• Analytics: To understand how users interact with our Plugins and improve user experience
• Security: To detect, prevent, and address technical issues and security vulnerabilities
• Communications: To send you updates, notifications, and important information about the Plugins
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• All sensitive data is encrypted in transit using SSL/TLS protocols
• API credentials and authentication tokens are encrypted at rest
• Access to personal information is restricted to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure servers with firewall protection and intrusion detection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Third-Party Services

5.1 Crisp.chat Integration

Our Plugins integrate with Crisp.chat's platform. Your use of Crisp.chat is governed by Crisp's own privacy policy and terms of service. We recommend reviewing their policies at https://crisp.chat.

5.2 Analytics Services

We may use third-party analytics services to help us understand Plugin usage and improve our services. These services may collect information about your use of our Plugins.

5.3 Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With your explicit consent
• To comply with legal obligations or valid legal processes
• To protect our rights, privacy, safety, or property
• In connection with a business transfer (merger, acquisition, etc.)

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity and enhance user experience:

• Essential Cookies: Required for Plugin functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some Plugin features may not function properly without cookies.

7. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have certain data protection rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it. Retention periods vary depending on the type of data and the purpose for which it was collected.

9. Children's Privacy

Our Plugins are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: