Terms of Service

1. Acceptance of Terms

By accessing, downloading, or using any Crisp Plugins ("Plugins") developed by Craffo ("we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Plugins.

These Terms constitute a legally binding agreement between you and Craffo. Your use of the Plugins signifies your acceptance of these Terms and your agreement to comply with all applicable laws and regulations.

2. Description of Service

Crisp Plugins are software extensions designed to enhance the functionality of Crisp.chat customer support platform. Our Plugins provide additional features, integrations, and customization options to improve your customer support workflow.

We reserve the right to modify, suspend, or discontinue any Plugin or feature at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

3. User Responsibilities

As a User of our Plugins, you agree to:

• Use the Plugins only for lawful purposes and in accordance with these Terms
• Maintain the security of your Crisp.chat account and API credentials
• Not attempt to reverse engineer, decompile, or disassemble any Plugin
• Not use the Plugins to transmit any harmful, offensive, or illegal content
• Not interfere with or disrupt the integrity or performance of the Plugins
• Comply with all applicable local, state, national, and international laws
• Not share, resell, or redistribute the Plugins without explicit written permission

4. Intellectual Property Rights

All Plugins, including but not limited to software code, design, graphics, documentation, and related materials, are the exclusive property of Craffo and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Plugins in accordance with these Terms. This license does not grant you any ownership rights to the Plugins.

Any unauthorized use, reproduction, or distribution of our Plugins may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law.

5. Usage Restrictions

You are expressly prohibited from:

• Using the Plugins in any way that violates applicable laws or regulations
• Engaging in any activity that could damage, disable, or impair the Plugins
• Attempting to gain unauthorized access to any portion of the Plugins or related systems
• Using automated systems or software to extract data from the Plugins
• Removing or altering any copyright, trademark, or proprietary notices
• Creating derivative works based on the Plugins without written permission

6. Warranties and Disclaimers

THE PLUGINS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Plugins will meet your specific requirements or expectations
• The Plugins will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Plugins will be accurate or reliable
• Any errors in the Plugins will be corrected

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRAFFO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Plugins
• Any unauthorized access to or use of our servers or any personal information stored therein
• Any interruption or cessation of transmission to or from the Plugins
• Any bugs, viruses, trojan horses, or similar items transmitted through the Plugins
• Any errors or omissions in any content or for any loss or damage incurred as a result of use of any content

8. Termination

We reserve the right to terminate or suspend your access to the Plugins immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

Upon termination, your right to use the Plugins will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on this page and updating the "Last Updated" date.

Your continued use of the Plugins after any changes indicates your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Plugins.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Craffo operates, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Plugins shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association, or in the courts of competent jurisdiction.

11. Contact Information

If you have any questions about these Terms of Service, please contact us: